Arm agents with complete context on customers before they start a conversation. Enable real-time collaboration with peers and subject matter experts. An integrated solution allows your team to collaborate from anywhere, across any device, both inside and outside the organization.
With X Series, Movement Mortgage is able to deliver exceptional customer experience through:
First call resolution: connecting customers to the right person, first time, every time.
Full context with every live interaction, helping them personalize calls and build stronger relationships with customers.
Flexibility to scale up in line with business growth.
A range of advanced communication, collaboration, analytics and monitoring capabilities.
By adopting one system of engagement for cloud voice, video, collaboration and contact center, and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter, and exceed the speed of customer expectations.