Agents are armed with complete context on customers before they start a conversation, and can collaborate in real-time with peers and subject matter experts, both inside and outside the organization.

 

With X Series, iCruise is able to deliver exceptional customer experience through:

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• First call resolution: connecting customers to the right person, first time, every time.

• Full context with every live interaction, helping them personalize calls and build stronger relationships with customers.

• Flexibility to scale up and down during busy seasons and off seasons.

• A range of advanced communication, collaboration, analytics and monitoring capabilities.