Agents are armed with complete context on customers before they start a conversation, and can collaborate in real-time with peers and subject matter experts, both inside and outside the organization.
With X Series, iCruise is able to deliver exceptional customer experience through:
First call resolution: connecting customers to the right person, first time, every time.
Full context with every live interaction, helping them personalize calls and build stronger relationships with customers.
Flexibility to scale up and down during busy seasons and off seasons.
A range of advanced communication, collaboration, analytics and monitoring capabilities.