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Agents are armed with complete context on customers before they start a conversation, and can collaborate in real-time with peers and subject matter experts, both inside and outside the organization.
With X Series, iCruise is able to deliver exceptional customer experience through:
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First call resolution: connecting customers to the right person, first time, every time.
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Full context with every live interaction, helping them personalize calls and build stronger relationships with customers.
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Flexibility to scale up and down during busy seasons and off seasons.
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A range of advanced communication, collaboration, analytics and monitoring capabilities.
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